Before You Book
Questions & Answers
Everything customers usually ask before booking. If yours is not here, send us a WhatsApp message — we would rather answer it than have you guess.
- What areas do you cover?
- Karachi only. Delivery anywhere within the city limits is included in the price, and we do not cater outside Karachi — so if your venue is out of the city, we are not the right people for it.
- How far in advance should I book?
- At least 3 days before the event. Earlier is better for large functions and during wedding season, when dates go quickly.
- Is there a minimum order?
- Yes — 200 guests for event catering. Daily office meal plans work differently and start much smaller, so ask us if you are feeding a team rather than a function.
- How do I get a price?
- Build your menu on the website and you get a total immediately, with no waiting and nobody calling you first. If you would rather talk it through, send us a WhatsApp message and we will quote it for you.
- What is included in the price?
- Every quotation includes uniformed service staff for the duration of the event, crockery, cutlery, chafing dishes and serving equipment, setup and clearing of the food service area, delivery within karachi city limits.
- What is not included?
- Prices exclude applicable government taxes, venue rental, seating, décor and lighting, deliveries beyond karachi city limits. Anything not listed on your quotation is not included in it — if you are unsure, ask before the day.
- How do I confirm a booking?
- A 50% advance confirms the booking and reserves your date. The balance is payable on the day of the event.
- Can I change the menu or the guest count after booking?
- Yes, up to 72 hours before the event and subject to availability. Charges are based on the confirmed guest count or the actual attendance, whichever is higher — so it is worth confirming a number you are confident about.
- What is your cancellation policy?
- Cancellations made more than 7 days before the event are refunded in full, less the advance. Later cancellations are not refundable, because by then the ingredients are bought and the staff are booked.
- Do you do daily meals for offices?
- Yes. Meal plans are priced per person per meal and billed monthly against the days actually served, so a month with public holidays in it costs less. Breakfast, lunch and dinner can be combined however suits your office.
- Is everything priced per head?
- Most dishes are, but not all. Some are sold by the kilo and some by the piece — sweets and cakes usually. When you build a menu on the website those dishes ask you how much you want, and the total updates as you change it.
- How long does a quotation stay valid?
- 7 days from the day we send it, unless the quotation itself says otherwise. Ingredient prices move, so we cannot hold a figure indefinitely — but ask and we will usually requote.
- When are you open?
- Every day, 10:00 am to 11:00 pm.